Local and Bundled Phone Service FAQ
What if I only want to change my local phone service?
You will probably have to accept a bundled plan that includes long distance service. Make sure that
your new bundled service does not place you under contract to keep the long distance service that is bundled
with your local phone service. Once the bundled account is established, the long
distance carrier of your choice will be happy to switch your long distance to their service.
What if I'm outside the United States of America?
Even though there are numerous international long distance carriers participating in the Price Comparison Shopping Calculators, there are no local phone services from outside the United States participating at this time.
From whom do I lease my phone?
Leasing the phone from your local phone company went out of style in the 1980s, and a typical one-year lease costs more than purchasing a much nicer phone that will last several years. If you really are still using that clunky old black thing with the rotary dial that would break your toe if you dropped it, at least go to a yard sale, splurge a buck or three, and upgrade to something that you can hold in your hand and will speed-dial your friends for you.
What if I don't already have a local phone line, or my current phone is cellular or VOIP?
If your local phone company denies you service due to an unpaid bill or credit rating, it is unlikely any other local phone company will offer you service, whether you deserve such treatment, or not. In that case, you may be better off obtaining a prepaid phone account.
Otherwise, it should be possible to order a new phone line through Trinsic/Z-Tel, and possibly other, non-participating phone companies. However, many customers who do so, experience severe delays and poor service because:
-
The line is still installed by the dominant local phone company, (LEC).
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The local phone company gives their own customers priority for installation service.
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The local phone company blames incorrectly installed lines upon incorrect order placement by the company through which the lines were ordered.
-
The phone company through
which the line is ordered also refuses to take responsibility, because they
did not do the incorrect installation. (Beware
of Standard
Corporate Policy: "The customer is always wrong.")
Therefore, CompetingPrices.com™ suggests that
you order your new phone line through the LEC, (dominant
local provider), local
phone company, and then switch to the local phone company of your choice when
you are satisfied
that
the phone line is correctly installed. Meanwhile, you can research the availabilty
of local phone service by finding the correct area code and prefix for your
location, and faking the last four digits, bearing in mind that since it isn't
really your
phone number, you cannot use the result to place an order.
With that information in your possession, if you
still wish to order service for a location where
you do not currently have a phone number, you may call Trinsic / Z-Tel Toll-Free
at:
1(877)504-8067, using AgentID 97634 and SubagentID 14209.
What if I have DSL?
If you have a DSL line, you will need to cancel the DSL service before you can transfer your local phone service to a different company. You may reinstate DSL service afterward, if your new local phone company offers it. As of this writing, Trinsic/Z-Tel is the only participating company doing so.
However, you may still choose any type of broadband service that is available to your location, and have it installed as a separate line.
What if I have Universal Lifeline Service?
You will lose your Universal Lifeline status when you change to a different local phone carrier, so you probably are better off to keep your Universal Lifeline local telephone account. To save more money, try comparing long distance carriers.
What is Universal Lifeline Service?
Universal Lifeline Service is a deeply discounted local telephone service available only to households with income below a poverty
threshold. It's subsidized by a federal tax on phone service. This threshold and the cost of the service varies from one location to another, so if you
want to know the particulars, contact your current or dominant local phone service provider.
**PLEASE NOTE: Due to periodic price adjustments by local phone carriers,
rate comparison calculations are for comparison purposes only. While we attempt to keep the calculator as up-to-date
as possible, Cognigen Networks, Inc. and CompetingPrices.com™ are not responsible for rate variances. Calls to cellular phones and other high cost destinations within certain countries may cost a substantially higher rate. Please see each individual provider for complete details. State-to-State assumes calling within lower 48 states. Use the International Call Calculator to compare costs for calls to Alaska and Hawaii.
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